BILLING FAQS

  1. Who do I call with a question regarding an invoice or itemized statement?
    Clients will receive invoices by mail, text, and email. If you have questions regarding your bill,
    please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com
    or directly at 949-647-5917.
  2. Who to contact if you need to update payment arrangements or request payment discounts
    from financial hardship?
    We offer flexible payment plans, prompt payment discounts, and hardship discounts. The
    longest payment plan we can offer is 24 months.
    Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com
    or directly at 949-647-5917.
  3.  Who do I contact regarding any refund owed?
    Note that Insurance client refunds will NOT be considered until you have discharged, and ALL
    insurance claims have finalized and paid, this process can take up to 90 days after being
    discharged.Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com
    or directly at 949-647-5917.
  4. What are the office hours for the patient Financial Services Team?
    The Patient Services Team is available Monday to Friday between 8 -5 pm PST time.
    ONLINE SELF SERVICE – PATIENT PORTAL

Pay your full balance or part of your balance online at paystatementonline.com
You will need your account number from your invoice or statement to access the online portal.
LIVE SUPPORT – Patient Financial Services Help Line

Office Hours
Monday to Friday
8-5PM PST
Phone Number: 949-647-5917
EMAIL SUPPORT – PATIENT FINANCIAL SERVICES
patientfinancialservices@sunshinebh.com

At Sunshine Behavioral Health, we believe in the transformative power of compassionate care. Our mission is not just to treat, but to empower and uplift. Our team of dedicated professionals works tirelessly to make a positive difference in the lives of those we serve.

 


 

 

Program Billing Number Location
949-669-3365 USA
719-618-3118 Colorado
512-308-9152 Texas
949-669-3364 Illinois
217-559-1859 Illinois
949-669-3363 California
508-601-0021 Wisconsin

Medical disclaimer:

Sunshine Behavioral Health strives to help people who are facing substance abuse, addiction, mental health disorders, or a combination of these conditions. It does this by providing compassionate care and evidence-based content that addresses health, treatment, and recovery.

Licensed medical professionals review material we publish on our site. The material is not a substitute for qualified medical diagnoses, treatment, or advice. It should not be used to replace the suggestions of your personal physician or other health care professionals.

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